We're here to help — find answers and get support
Welcome to the OLLMTRH Help Center. We are here to assist you with any questions or concerns about our services, appointments, billing, medical school admissions, or this website.
Browse the help topics below, check our FAQ for quick answers, or contact us directly — our team is ready to help.
Select a topic below for more information.
Booking & rescheduling
To book or reschedule an appointment, call us at the hospital line or visit the Out-Patient Department. Check the Clinic Days page for specialist clinic schedules.
View Clinic DaysInvoices, M-Pesa, insurance
For questions about your bill, M-Pesa payments, or insurance coverage, contact our billing office during business hours. We accept most major insurance providers.
Contact BillingRequesting your records
To request your medical records, please visit the hospital in person with a valid national ID. Medical records are not released through this website for privacy and security reasons.
Contact Records OfficeAdmissions & applications
For questions about the St. Mary's Medical School application process, entry requirements, or intake dates, visit the Medical School page or complete the online application form.
Apply OnlineWhat we offer
We offer In-Patient and Out-Patient services, Wards & Maternity, Specialised Medical Services, and scheduled Clinic Days. See the Services and Departments pages for full details.
View DepartmentsTechnical support
If you are experiencing problems with this website — broken links, error messages, or accessibility issues — please let us know via the Contact page so we can fix it promptly.
Report an IssueFor medical emergencies, please call our emergency line or visit the nearest emergency department immediately.
Do not use this website for emergency medical advice. Our emergency services are available 24 hours a day, 7 days a week.
Check our FAQ for quick answers, or reach out to us directly.